Privacy policy
Sky View Observatory Privacy Policy
We have recently updated our Privacy Statement with an effective date of January 1, 2020.
General Overview
The following Privacy Statement discloses the information-gathering and dissemination practices and policies of the Company (as defined below). The purpose of this Privacy Policy is to disclose to you what information we may collect, how we may collect it, with whom we may share it, and certain other matters related to such information, including the choices you have regarding our collection of information and our use and disclosure to other parties of information we may have collected from you. Your use of any part of the Website indicates your acceptance of this Privacy Policy and of the collection, use and disclosure of your contact and personal information in accordance with this Privacy Policy.
The Company is committed to protecting your privacy. We use the information we collect about you to process and complete the commercial transactions you request and to provide you with a more personalized experience on the Website. We have created this Privacy Policy statement in order to demonstrate our firm commitment to protecting the privacy of all visitors to our Website. Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, either we collect and transfer your contact or personal information to a service provider, or you may visit other merchants through links on the Website who may collect and use your contact and personal information. We encourage you to ask questions and to be very cautious before you disclose your contact or personal information to others.
This Privacy Policy applies whether you are accessing the Website through the use of your personal computer, a mobile device or any other technology or software known today or later developed. As we update and expand our services, we reserve the right to modify this Privacy Policy at any time. Any changes will be posted here so that you are always aware of what information is collected, how it is used and when, if ever, it is disclosed. Your continued use of the Website will signify acceptance of the terms of the new policy.
This “Website,” skyviewobservatory.com, is managed by Legends Attractions, LLC. References to “we,” “our,” “us” and the “Company” shall mean Legends Attractions, LLC.
What information do we collect?
We use a variety of methods to gather information to help ensure that your experience is as efficient and accommodating as possible. We may obtain personal information about you from various sources, including through your communications with us. We also collect certain information by automated means, using technologies such as cookies and pixel tags.
You may choose to provide personal information to us in a number of ways, such as when you:
Request information about our products and services
Visit our website, or attraction
Create an online account
Purchase, return, or exchange a product by phone, mail or online
Contact our customer service
Participate in a promotion, contest or survey
Provide us with comments or suggestions
The types of information we may collect, in order to serve you better, include:
Contact information such as name, mailing address, phone number, and email address
Personal information such as billing address and credit card information, when provided
Demographic and preference information such as purchase history
Information you provide about other people, such as a gift recipient
When you set up an account through the Website, if applicable, we may also request a password to allow you secure access. We may also supplement the information listed above with anonymous Website traffic information that’s collected automatically when you visit our Website, plus with information acquired from our joint marketing partners, from our trusted third-party partners, and from our affiliated companies.
How do we use your information?
You deserve the fastest, safest and most enjoyable experience possible. To give you just that, we may use information that you provide to us in the following manner:
To assist you in customer service communications
To administer “My Account” information, online forms, and other site features
To enable you to check out and complete your purchases
To send you special announcements or promotional information about new products or services and upcoming events, and to allow our affiliated companies and our other trusted third-party partners to do the same
As necessary, to share your information with trusted third-party companies that provide support services to us or with which we partner to provide services, including special programs, offers and discounts
To help improve our Site
Where we consider it necessary to protect your legal rights, our legal rights, or the legal rights of third parties, or where required by law
More details of the ways in which we may use your information are set out below
On-site Purchases
When you visit our location, you can purchase anonymously when you pay with cash. However, we may keep a history of your purchases if you use a credit card or debit card. We collect this information in order to process your orders and to better assist you, and all such information will be treated in compliance with this privacy policy.
If you want to return or exchange purchased products, we may ask you for personal identification information such as the credit card used for the purchase or a picture ID to help prevent fraud.
Emails
We, and our trusted third-party partners, may use your e-mail address to notify you about the status of your order (if you have placed one), provide customer service and customer feedback information, or answer your questions and requests. We, our affiliates, and our trusted third-party partners may also occasionally send you e-mail updates, sales notifications, or other promotional information about products and services or about the products and services of our affiliated companies or trusted third party partners in which you may be interested. You will also be automatically eligible to and may receive similar promotional information via e-mail from our affiliated companies, brands, or trusted third party partners regarding their special announcements such as information about that brand’s products and services, sales and other promotions. Please note that any use of personal information by an affiliated company or trusted third party partner will be governed by that entity’s privacy policy. If you want to change how information is used on that company’s website, you must do so directly with that company.
Telephone Contact
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your purchase. If you call our customer service number, we may ask you for your contact or personal information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs. We may occasionally use your contact information to contact you with updates, sales notifications, or other promotional information about our products and services, or those of our affiliated companies or trusted third party partners, in which you may be interested. We may also make your personal information available to our affiliated companies and our other trusted third-party partners to enable them to contact you directly with their promotional information, such as information about their products and services, sales and other promotions.
Contests, Promotions, or Surveys
If you participate in a contest, promotion, sweepstakes offering, or survey (whether online, over the phone, by mail, or on site at our location ), we may use your contact and personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, survey, contest, or sweepstakes.
Authorized Third Parties
We partner with certain third parties who provide services to us, such as managing visitor/customer information, managing our marketing and promotions activities, and conducting other activities of the kind described elsewhere in this privacy policy on our behalf. In such cases, we may disclose your personal information to such service providers. We do not authorize any of these service providers to make any use of your information other than for our benefit. To provide you with other marketing information or third-party promotions that may be of interest to you, to the extent permitted by applicable law, we may disclose your contact information to our trusted third-party partners, including, but limited to, your name, postal address, and e-mail address. We may also partner with third party organizations to provide special programs, offers and discounts to members of those organizations, in which case we may disclose to that organization information we collect about you, such as your name, your membership number with that organization, your contact information, and information about your purchases with us. We may also, from time to time, partner with third parties to offer you membership in programs, such as discount programs, which are run by them, or products and services offered by them; if you elect to participate in such programs or to purchase such products and services, we may disclose your contact or personal information, to enable such third parties to enroll you in their programs or provide those products and services, and to bill you for their services. Examples of these service providers include entities that process credit card payments, fulfill orders, provide web hosting, or manage our marketing and promotions activities. Such third parties may have websites with separate privacy and data collection practices, and we recommend that you carefully review them. If you would like to change how information is used on that third-party website, you must do so directly with that third party. In addition, to provide you with other marketing information or third-party promotions that may be of interest to you, we may disclose your contact and personal information to our affiliated companies and our other trusted third-party partners, as set out in this privacy policy.
Mailings
We may use your name and postal address to occasionally send you our printed mailings, as well as materials regarding offerings of our affiliated companies and our other trusted third-party partners. We may also make your contact and personal information available to our affiliated companies and our other trusted third-party partners so that you may receive mailings directly from them about products and services that may be of interest to you.
Financial Products
We may offer, now or in the future, financial products to preferred customers (such as gift cards). As a result, we may share your personal information with certain authorized third parties to provide you with tailored information about their special offers and services relating to such financial products.
By Law
In certain instances, we may disclose your personal information when we have reason to believe that it is necessary to identify or contact you in relation to, or bring legal action to protect, your legal rights, the legal rights of us and/or of our affiliated companies, or the legal rights of others. We may also disclose your personal information when we believe (1) it is required to do so by law or legal process, (2) to law enforcement authorities or other government officials, or (3) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
Customer Service
If you provide us with your phone number, you may receive telephone contact from us for customer service communications, such as to ask you about your purchase. If you call our customer service number, we may ask you for your contact and personal information, depending on the nature of your request, to better assist you with your requests and questions. We may retain this information to help meet your future needs.
Contests, Promotions or Surveys
If you participate in a contest, promotion, sweepstakes offering or survey (whether via on-line, over the phone or at one of our outlet stores), we may use your personal information to manage your entry in such promotion, to notify you if you are a winner, or to fulfill promotional obligations. At the time of your entry or registration for a specific promotion, survey, contest, or sweepstakes, we will provide you with the rules governing such promotion, contest or survey.
Sale of Business
In the unlikely event that Company or any entities that make-up the Company are sold, or substantially all of its assets are acquired, customer information may be one of the transferred assets, and may therefore be used by a third-party acquirer in accordance. We will use reasonable efforts to direct the transferee to use contact and personal information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
Information we collect by automated means and how we use it
To improve our websites and to make your online experience more enjoyable, when you visit our websites we collect certain information by automated means, using cookies, pixel tags, and other technologies.
Cookies, Web Server Logs and Pixel Tags
A cookie is a small amount of data that is sent to your browser from a Web server and stored on your computer’s hard drive when you visit our websites. We use cookies to tell us who you are, tailor our products and services to suit your personal interests, estimate the number of visitors to our websites, track visits to pages within our websites, process your purchase , track your status in our promotions, contests and sweepstakes, and/or analyze our customers’ visiting patterns. Cookies do not contain information such as name or credit card information. Most browsers are preset to accept cookies and are used to make online visits easier and faster for you. Cookies are not required for you to browse our websites. Please note, however, that without cookies you will not be able to make a purchase on our websites. In such cases, to place orders, please contact our customer service specialists at news@skyviewobservatory.com.
In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet. To control which web servers collect this information, we may place ‘pixel tags’ (also called ‘web beacons’ or ‘clear gifs’), which are tiny graphic images on our websites, to help us gather knowledge about how you use our websites.
Third Party Web Analytics Services
We may use third party web analytics services on our web sites, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. To disable the Google Analytics cookie and any other third-party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.
Targeted Advertising
We also may contract with third-party advertising networks that collect IP addresses and other information through the use of cookies, web server logs and web beacons on our websites and e-mails and on third-party websites and e-mails. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these advertisements on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts. How we may use information collected by automated means. We may use the information we collect through automated means on our websites for market research, data analytics and system administration purposes, such as to determine whether you’ve visited us before or are new to the site, and for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards. We may combine the information we collect through automated means with other information we have collected from you. This information may be used to improve our websites, to personalize your online experience, to focus our communications with you to items of the most interest to you, to determine the effectiveness of our advertising, and for other internal business purposes to improve your experience with us. We also may use the information in other ways for which specific notice is provided at the time of collection.
Other Trusted Third Parties
We may, from time to time, partner with third parties to provide you with special offers. If you elect to take advantage of such an offer, you will be eligible to transact with such third-party partner only if you provide them your personal information directly. We may make your name, postal address, email address and transactional information available to certain trusted third-party partners so that you may receive mailings directly from them about products and services that may be of interest to you. Also, some of our Facebook apps may share information collected through those apps with your Facebook friends or other Facebook users.
Opting Out: How can you control the use of your information?
We want you to be in control of your information, and we want to communicate with you only if you want to hear from us.
Account Management
You have the right to access your personal data. You can contact us at any time to review, change or delete certain personal information. Simply contact our customer service specialists at news@skyviewobservatory.com.
E-mails
If you do not want to receive our electronic newsletter or promotional e-mails, you may unsubscribe at any time by clicking on “unsubscribe” at the bottom of any of our promotional e-mails.
Mailings
If you do not wish to receive any direct mailings, please contact our customer service specialists at news@skyviewobservatory.com. When you give us your name and address as it appears on the mailing label, we will remove your contact information from our mailing list.
Telephone Contact
If you do not wish to receive telephone calls from us regarding our sales notifications or promotions, please contact our customer service specialists at news@skyviewobservatory.com. Please note that we may continue to contact you by telephone for customer service communications (such as in relation to purchases that you have made).
Sharing Information with Third Parties
If you would rather that we did not share your personal information with our affiliated companies or our third-party partners for their direct marketing purposes, please send your full name, address, email address, and customer number to our mailing address listed at the end of this Privacy Policy. Please note that even if you opt out of having your information shared with third parties in this way, we may still disclose your information to third parties in other circumstances as described in this Privacy Policy, for example, where required to enable our third party service providers to provide services to us, or where required by law.
Please also note that where we have previously disclosed contact or personal information to an affiliated company or third-party partner prior to your opting out, that company’s use of your information will be governed by its Privacy Policy. If you want to change how information is used by an affiliate company or third party (for example, by opting-out of receiving emails or telephone communications from that company), you must contact that company or party directly. We cannot alter or remove your information from any of our affiliated companies’ or third-party partners’ databases.
How do we safeguard your information?
Protecting the safety of your personal information is important to us. Where we maintain an online store, we use a variety of technical, administrative and physical safeguards so that you can enjoy your experience without having to worry about the loss of, misuse of, or unauthorized access to your information.
Secure Shopping
Where our Site permits you to enter credit card or other billing information, we use industry-standard encryption technologies to encrypt that information while it is being transmitted to our Site. In addition, we make commercially acceptable efforts to stay up to date with best practices regarding the protection of information in connection with transactions occurring over the internet.
Firewalls
We protect all personal information stored in our computer systems, including information about your purchases, behind a network security system called a “firewall.” We only permit our authorized staff and authorized third party service providers to access our computer systems, and then only for the purposes described in this privacy policy.
Phone Orders
Some versions of popular web browsers and some firewalls do not permit communication through secure servers like the ones we use to process orders. If your web browser cannot support this level of security, you will not be able to purchase products through our Site or those of our affiliated companies. If so, contact our customer service specialists at news@skyviewobservatory.com. We follow industry practices to protect your personal information from unauthorized access, but no data transmission over Internet can be guaranteed to be 100% secure. We cannot ensure or warrant the security of any information you transmit to us over the Internet. Also, please note that e-mail is not encrypted and is not considered a secure means of transmitting credit card numbers.
What technologies do we use to enhance your online experience?
To improve our Site and to make your online experience more enjoyable, we may collect anonymous information about all visitors to our Site, through the use of cookies, image tags, and other technologies.
Image Tags
We may at times work with a third-party company to help us gather knowledge about how you use this Site through the use of image tags, so that we may constantly improve your online experience. In such cases, the third-party company’s only role is to help us conduct our business and deliver the most relevant products and services. They are not permitted to use your personal identification information for their own purposes.
Third Party Links
Our Site may include links that take you to other web sites for outside business partners, vendors and advertisers. These web sites have separate privacy and data collection practices. We have no control over such web sites, and are not responsible or liable for the privacy practices or information-gathering practices of other entities or web sites.
Children’s Privacy
This Site and the web sites of our family of companies are not directed towards children; we do not knowingly collect any personal information from children under 13 years of age.
California Privacy Rights
In certain circumstances, California law entitles California residents to request, up to two times each year, the resident’s specific details about the resident’s personal information that we have collected, used, and disclosed over the past 12 months and/or a copy of the resident’s personal information. These details include: (1) the categories of personal information we have collected about the resident; (2) the categories of sources from which the personal information is collected; (3) the business or commercial purpose for collecting personal information; (4) the categories of third parties with whom we share personal information; and (5) the specific pieces of personal information we have collected about the resident. In addition to the details described in this Privacy Policy, we collect the following categories of personal information: identifiers/contact Information, transactional information, Internet or other electronic network activity information, geolocation information, and inferences drawn from the above. We disclose the following categories of personal information: identifiers/contact Information, transactional information, Internet or other electronic network activity information, geolocation information, and inferences drawn from the above. If you are a California resident and would like to receive such information, please contact us at dataprivacy@legends.net or 888-590-0006. We will respond to your request within 45 days of receipt of your request, unless we need additional time, in which case we will let you know.
The resident also has a right to request the deletion of personal information that we hold on the resident. Please contact us at dataprivacy@legends.net or 888-590-0006 for this right. However, this right does not apply where we need to retain the personal information in order to do any of the following: (1) provide goods or services to the consumer; (2) detect or resolve issues security or functionality-related issues; (3) comply with the law; (4) conduct research in the public interest; (5) safeguard the right to free speech; and (6) carry out any actions for internal purposes that the resident might reasonably expect. In accordance with applicable law, we will not discriminate against the resident for exercising any California privacy rights.
Changes to the Privacy Statement
By using this Site, you consent to the collection and use of your personal information as described herein. We reserve the right to change, modify or amend this policy from time to time. If our privacy policy changes, we will notify you by publishing the new policy on our Site together with its effective date. Once effective, the new policy will apply to all personal information we currently hold, whether collected before or after the new policy’s effective date. We encourage you to periodically review our current privacy policy.
EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework
The Company complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union member countries and Switzerland to the United States, respectively. The Company has certified that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.
Legends Attractions, LLC is subject to the investigatory and enforcement authority of the United States Federal Trade Commission (FTC).
In compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Principles, the Company commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss individuals with inquiries or complaints regarding this privacy policy should first contact the Company by sending us an E-mail at news@skyviewobservatory.com.
The Company has further committed to refer unresolved privacy complaints under the EU-U.S. and Swiss-U.S. Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit
http://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint.
Finally, as a last resort and in limited circumstances, EU and Swiss individuals with residual complaints may invoke a binding arbitration option before a Privacy Shield Panel.
Pursuant to the Privacy Shield Principles, we may be held liable in the appropriate transfer of EU and/or Swiss personal data to third parties.
Note that we may be required to release the personal data of EU and/or Swiss individuals in response to lawful requests from public authorities including to meet national security and law enforcement requirements.
How to Contact Us
Our customers come first. If you have any concerns or questions, you can contact us by: Sending us an E-mail at news@skyviewobservatory.com.
Conflict in Terms
It is our goal to make our privacy practices easy to understand. We have created this easy-to-read privacy policy with that goal in mind. Some browsers utilize privacy enhancing technology to translate our privacy policy into a computer readable format. The technology then requires that the computer format be translated back into human readable format for you to read. This translation back into human readable format is often referred to as a “Policy Summary”; it is possible that through these translations, the Policy Summary may unintentionally end up being inconsistent with the privacy policy upon which it is based. It might fail to address an issue or it might address an issue not raised in our privacy policy. For this reason, you should rely on our privacy policy as the most accurate and definitive description of our practices.